When we detect an infringement through either of our tools and services, a case is created and made visible to you as a user of the Copyright Agent application. In the app, it's possible for you to approve and reject cases (or let us handle it altogether).
When a case is approved by you, a case manager is assigned to the case. The case manager will handle all communication with the counterparty. Your involvement is not required to run the case.
We take pride in treating all counterparties with respect and decency and always approach people with the best intentions and explain to them that we exist to protect the original creators' work.